Company Details

  • Company name: LiveLines UK Ltd
  • Business address: 35 Marefair, Northampton, England, NN11SR.
  • Company Registration number - 04145064
  • VAT number: GB748124331
  • Customer Service Number: +44 (0) 1604 824290 (Monday – Friday 9am-5pm GMT)
  • Customer Service E-mail address:

Terms and Conditions for Online Credit Card Payments

By using this website to purchase our services, you agree to the following terms and conditions:


All services available for purchase on this website are subject to availability. We reserve the right to modify the price or description of any service at any time without notice.


Payment for services must be made in full at the time of purchase through the payment method specified on the website. All transactions are processed in GBP £ unless otherwise stated.


Once payment is complete – you will be shown your PIN number immediately on the screen. If you’ve provided a valid email address, you will be emailed your PIN.


We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a full refund within 14 days of your purchase if the PIN purchased has not been used.


All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of the website owner or its content suppliers and is protected by UK and international copyright laws. You may not use any content on this website without the express written permission of the website owner.


This website and all of its content are provided "as is" and without warranties of any kind, whether express or implied. We do not warrant that this website will be uninterrupted or error-free or that defects will be corrected.


In no event shall the website owner be liable for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use of this website or the purchase of any products or services through this website.


These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales in the United Kingdom.


We reserve the right to modify these terms and conditions at any time without notice. Your continued use of this website following any such modifications constitutes your acceptance of the modified terms and conditions.

  1. Payments will show on your statement as “LiveLines UK Ltd.”
  2. Credit card payments are secure:
    • Payments will be processed directly by Cardinity using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the Internet.
    • LiveLines UK does not have access to your full payment card details. These are processed securely by Cardinity. We have access to the last four digits of your card number, which may be used for verification during any correspondence with us.

  3. Confirmation:
    • If your payment is successful, your PIN number and local telephone number to call will be shown to you on the success payment page.
    • If you have provided a valid email address, we will email you your transaction details, including your PIN number.
    • If your payment is unsuccessful, Cardinity will advise that your payment has failed. LiveLines UK will not be advised why a payment has failed; therefore, you should contact your card provider for details.

  4. PIN Numbers:
    • If your payment is successful, our website will generate a unique PIN number that will be required to access our adult chat service. The PIN number will be shown on the screen; please make note of this PIN number. You will also be shown a local rate number to call into the service - where you can enter your PIN number to access the adult chat service.
    • If you lose your PIN number, you may contact our customer service team at where a member of staff will try to recover your PIN. You may be asked to confirm your name, billing address and/or the last four digits of your card number.
    • Your PIN number will expire after 7 days. We can extend your PIN for an additional 30 days. Please email to request this.
    • We are only able to activate PINs 6 months from the date of purchase. PINs older than 6 months won’t be reactivated.

  5. The Adult Chat Service:
    • LiveLines UK Ltd will endeavour to maintain the services at all times; however, we cannot take any accountability for any service downtime due to equipment failure, acts of God, or disruption to any third-party services. We will not be liable for any loss or damage caused as a result of the unavailability or failure of the service.
    • We cannot guarantee that you will be put through to the operator of your choice by either using their PIN number or by choosing them from the carousel of available operators. If your chosen operator becomes unavailable, the service will put you through to the next available operator.
    • The Services are provided for entertainment purposes only.
    • The minutes you have purchased are only used once you connect to an operator.
    • All calls to the service are recorded.
    • All users accessing the service must be over the age of 18 years old.
    • Mobile users may receive free promotional text messages. To opt out of these, please email

  6. Other Information
    • All models used on this website are over the age of 18 years old.
    • All operators receiving calls on the service are over the age of 18 years old.
    • We adhere to a strict anti-slavery policy which can be found here.
    • All conversations on our service must only contain legal content. We reserve the right to block any customer who attempts to discuss or engage in any activity that is illegal or any other unlawful activity.

Contact Details

If you have any payment queries please email or telephone 0333 200 2321 (Monday – Friday 9am-5pm GMT) Livelines UK Limited are registered in England and Wales with registration number: 04145064. Head Office: 35 Marefair, Northampton, England, NN1 1SR. UK VAT Number: GB748124331

Callers must be 18+ only to use this service. This service is for entertainment purposes only provided by LiveLines Ltd. Help 0333 200 2321.